Our Commitment
GOTO Group is a home moving platform designed to help customers find the best deals across all aspects of moving home. We are committed to preventing money laundering, terrorist financing, and other forms of financial crime, and we take our regulatory responsibilities seriously.
While GOTO Group does not itself provide regulated financial or legal services, we work with trusted third-party providers across the home moving process. As a result, we apply appropriate checks and cooperate fully with our partners to support their Anti-Money Laundering obligations.
What is money laundering?
Money laundering is the process of concealing the origins of money obtained through illegal activity so it appears legitimate. UK law requires businesses involved in property-related and financial services to take steps to identify customers, understand transactions, and report suspicious activity where necessary.
How AML applies to GOTO Group
As a home moving platform, GOTO Group may introduce customers to third-party providers such as:
- Mortgage and finance providers
- Conveyancers and solicitors
- Insurance providers
- Utilities and home services
Many of these services are subject to AML regulations. While AML checks are typically carried out by the service provider you choose, GOTO Group may assist by:
- Collecting basic customer information to enable referrals
- Sharing relevant details securely with trusted partners
- Supporting identity or eligibility checks where required
The exact checks carried out will depend on the service being provided and the provider’s legal obligations.
What information may be requested
Depending on the service you select, you or the provider you engage with may request:
For Individuals
- Proof of identity, such as a passport or driving licence
- Proof of address, such as a recent utility bill or bank statement
For property-related services
- Information about the property being bought or sold
- Details relating to the source of funds for the transaction
GOTO Group will only request information that is necessary for the purpose of connecting you with relevant services.
Third-party providers
All regulated third-party providers on the GOTO Group platform are responsible for conducting their own AML checks in line with UK legislation. These checks may be required before they can proceed with providing their service.
If additional information is needed, the provider will explain what is required and why.
Suspicious activity
Where required by law, suspicious activity may be reported to the appropriate authorities. In some circumstances, it may not be possible to inform customers that a report has been made.
Data protection
Any personal data collected in connection with AML processes is handled in accordance with our Privacy Policy and UK data protection legislation. Information is kept secure and retained only for as long as legally required.
Questions or concerns
If you have any questions about AML checks or the information requested during your home move, please contact GOTO Group and we will be happy to assist.
